Out of concern for your satisfaction and because our products care about your health, used or opened products will not be returned for your safety. Damaged products will be returned or the full amount will be refunded to your own account. You can also return hardware products on the condition that they have not been used or opened and that they are in their original condition as they were received from Karzah Store. .
Terms of return and exchange policy:
- The customer has the right to return or exchange damaged products within 3 days from the date of receipt of the order.
- The amount will be refunded after the product arrives at our warehouse, its condition is verified, and the amount is then returned according to the method used during payment.
- To return a product, it is required that the product be in good condition and that the consumer has not used the product or obtained any benefit from it. The store has the right to inspect the product before returning it to ensure its safety.
- Device warranty for two years from the date of receipt at the agent.
Return and exchange method:
- We are happy to communicate with you via WhatsApp (0547531561)
- Or through email [email protected]
- To serve you better, please provide us with the order number and a description of the problem along with a picture and video of the product.
Cancellation policy:
If the order is not prepared, you can modify or cancel the order. If the order is shipped and not received, the customer will bear the shipping costs.
